Customer Service Assistant

Do you have a passion for interior design? Are you looking for your first career opportunity?

Our client based on the outskirts of Godalming are seeking a Customer Service Assistant to respond to customer enquiries with passion and empathy. The successful candidate will plan logistics methodically and will have great attention to detail as well as being a fantastic communicator. This is a great opportunity to work in a fun, dynamic environment with opportunities to learn and grow.

 

Key Responsibilities:

• Be the upbeat, friendly, empathetic voice on the other end of the line, responding to daily customer service calls, emails, and live chats.
• Manage customer cases in our CRM system
• Work in unison with Sales team to bring joy to the customer experience
• Think creatively to find solutions for customers with the focus on a positive outcome
• Keep customers entirely up to speed on delivery dates and quickly resolve any post-delivery queries.
• Work with delivery management software, scheduling and optimising delivery routes that are efficient and cost-effective
• Balance customer requests with delivery schedules and routes to an ideal outcome for all
• Double-check delivery addresses and customer contact information against order details, double checking all is accurate with the customer
• Collaborate with our Warehouse Manager to keep abreast of stock levels, returns, and the condition of returned items
• Assist in preparing highly accurate monthly reports on customer experience performance and logistics performance
• Support the After Sales Manager with routine tasks and jump into special projects that keep things interesting
• Take charge of returns process, from arranging collections to inspecting items and keeping returns reports up to date
• Work with production administration team to advise if returned items are good to go for resale or need a discount.

 

Experience and Skills Requirements:

 

• You can juggle multiple tasks and keep everything running smoothly, even when things get busy. Flexibility and adaptability are your superpowers.
• You’ve got a customer-focused mindset and can communicate with empathy and professionalism – even when things get tricky.
• You have experience logistics planning and know your way around relevant software, making you a pro at managing schedules, routes and stock.
• You notice the little things and make sure everything’s accurate, whether you’re handling admin tasks or checking stock records
• You take ownership of your responsibilities and follow through on commitments with integrity and reliability
• Car driver

 

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.