Customer Service Executive

Are you looking for you first opportunity in customer services/administration? Do you possess a warm telephone manner? Do you want to join a company which can offer long term progression? Are you a team player?

If this sounds like you, we may have the perfect opportunity with our lovely client based in Guildford.

Working in a busy Customer Service Team our client is looking for a candidate with some experience within customer service to answer telephones and written enquiries from members of the public and clients.

Key Responsibilities:

• Answering queries from customers
• Set up new clients using the established agency onboarding process.
• Providing agency support to existing clients – helping with quotes, questions, applications.
• Using LiveChat system to respond to enquiries online
• Responding to queries submitted via email
• To assist with training, mentoring and support of new staff as required.
• To problem solve and mediate when required.
• To work with other departments and team members as required to provide excellent and efficient service to customers.

Experience & Skill requirement:

• Passion for championing excellent customer service.
• Understand how to implement processes and procedures.
• Have a desire to learn new skills and challenge the ‘status quo’ to develop personal and achieve business objectives.
• Take an active role in supporting and maintaining the company values and culture.
• Able to deliver high levels of accuracy and attention for detail.
• Capable of managing relationships – internal and external at all levels within business.
• Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.
• Contributes to team effort by accomplishing related results as needed

 

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.