Sales Administrator

Our client is seeking an Inbound Sales Administrator to maximise inbound sales by successfully onboarding and developing relationships with customers. This role requires a strong focus on providing tailored solutions to meet customer needs while delivering exceptional customer service.

 Company Benefits:

• Free car parking
• 25 days holiday, increasing annually
• Focus on fitness
• Auto-enrol pension
• Beer O’clock on a Friday afternoon

Sales Administrator Key Responsibilities:

• Proactively manage after-sales queries and issues.
• Collaborate with transport teams to ensure successful delivery and collection.
• Effectively manage complaints and concerns to achieve satisfactory resolutions.
• Upsell and cross-sell products where appropriate at every opportunity.
• Onboard new customers and nurture relationships with existing customers.
• Deliver an exceptional customer experience.
• Respond professionally and promptly to all customer enquiries.
• Aim for first-time resolution with appropriate solutions.
• Make outbound calls to existing customers to generate opportunities and resolve concerns.
• Manage key accounts with regular scheduled contact.
• Identify opportunities, develop relationships, and understand customer needs.
• Raise quotations, ensuring minimal discounts within set guidelines.
• Convert opportunities into quotes and regularly review outstanding pipelines.
• Manage the order process from start to finish, ensuring accuracy and efficiency.
• Set up customers correctly to ensure on-time payment.
• Chase overdue accounts on a monthly basis.
• Maintain accurate and up-to-date CRM records.
• Prevent duplicate account creation.
• Develop and maintain a strong knowledge of the core product range.
• Participate in sales training sessions, both in-person and online.
• Work closely with suppliers and logistics partners to manage stock and orders.
• Address any issues promptly.
• Ensure all reports are accurate and up to date.
• Adhere to departmental processes, including the use of templates and Smartflow.
• Meet departmental KPIs and maintain service levels within set guidelines.
• Follow all company policies and procedures.
• Safeguard bottom-line profitability in all actions.
• Support and train new team members.
• Engage with customers and suppliers via phone, email, and webchat.
• Maintain direct communication with suppliers and transport companies.

Sales Administrator Experience and Skills Requirements

• Secondary school (GCSE or equivalent).
• Proficiency in Microsoft Office packages.
• Ability to upsell and cross-sell effectively.
• Adaptability.
• Exceptional service mindset.
• Results-driven approach.
• Customer-first mentality.
• Problem-solving skills.
• Friendly and polite communication.
• Attention to detail.
• Willingness to participate in training.
• Strong team player.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.